Account & Security Alerts FAQs

Alerts FAQs

Stay informed on important activity of your checking, savings, and money market accounts as well as loans, lines of credit, credit cards, and more. You have the option to receive free* alerts by email, text message, or both.

Account & Security Alert Basics

  • What are alerts?
  • Alerts are notifications you choose to set that will keep you informed of important events taking place within your accounts.
  • Is there a fee to use alerts?
  • No, we do not charge to send text alerts. However, your phone carrier's standard text messaging charges may apply.
  • What accounts are eligible for alerts?
  • Eligible Ultrimal Investment accounts include: deposit accounts (checking, savings, money markets & HSAs), credit cards, lines of credit and installment loans.
  • What types of alerts are available?
  • You have the option to choose one or all of the following alerts:

    Deposit Account Alerts
    • Balance: receive an alert when your balance goes below or above an amount of your choosing
    • Transaction: receive an alert when a transaction is above or equal to your specified amount
    • Scheduled: receive your account balance and/or account history daily, weekly, twice a month, or monthly

    Credit Card Alerts
    • Balance: receive an alert when your balance goes above an amount of your choosing
    • Transaction: receive an alert when a transaction is above or equal to your specified amount
    • Payment due date: receive an alert regarding an upcoming payment
    • Payment received: this alert lets you know when a payment was received

    Installment Loan Alerts
    • Payment due date: receive an alert regarding an upcoming payment including the amount due
    • Payment received: this alert lets you know when a payment was received

    Line of Credit Alerts
    • Balance: receive an alert when your balance goes above an amount of your choosing
    • Transaction: receive an alert when a transaction is above or equal to your specified amount
    • Payment due date: receive an alert regarding an upcoming payment including the amount due
    • Payment received: this alert lets you know when a payment was received

    Security Alerts
    Receive an alert when one of the following occurs to you:
    • Online banking password has changed
    • Email address has been changed through online banking
    • Online banking User ID is locked out
    • A scheduled transfer or payment did not go through
    • Online banking account has been logged in to
  • How current is the information I receive in my alerts?
  • A general timeframe for alerts is:

    General Account Alerts
    • Balance alerts are sent every 15-30 minutes based on account balance changes
    • Transaction alerts are sent every 15-30 minutes based on your account transaction activity
    • Scheduled account balance and/or account history alerts will be sent either daily, weekly, twice a month or monthly based on your selection

    Credit Card Alerts
    • Sent once per day and based upon your previous day activity

    Lines of Credit Alerts
    • Sent once per day and based upon your previous day activity

    Installment Loan Alerts
    • Sent once per day and based upon your previous day activity

    Security Alerts
    • Security alerts are sent as soon as the event happens
  • Are alerts available seven days a week?
  • Deposit and security alerts are available seven days a week (including holidays)
    Loan, line of credit, mortgage and the credit card payment due date and payment received alerts are available seven days a week (including holidays)
    Credit card alerts for balances and transactions are available six days a week (including holidays) - no alerts will be sent on Sunday
  • Can I receive my alerts via text messaging?
  • Yes, you can receive personal and/or business account alerts and security alerts via text messaging.
  • What email address can I expect my alerts to come from?
  • All email alerts will be sent from: info@ultrimal.com
  • What text address can I expect my alerts to come from?
  • All text alerts will be sent from: 89836 (TXTFM)
  • Why are some transaction alert amounts different from the actual amounts of the transactions?
  • The amount shown in the alert reflects the transaction amount sent by the merchant for approval or authorization. The final posted amount may vary. Some merchants, such as hotels and car rental agencies, may request an authorization for an estimated amount of the charges you may incur. Other merchants, like gas stations, may send a $1 authorization request to check that your card is open and active. In an effort to make your alerts timely and relevant we will alert on your approval or authorization amount and not the final posted amount. However, please note that the final posted amount will be reflected in your online banking available balance.
  • Why is the description of my purchase not included in my text alert?
  • For your security the description of the merchant is not included on text alerts. However, the merchant description will be included within email alerts.
  • Do Ultrimal Investment Alerts include any account or personal information?
  • No. We will never send any identifying account information, and account numbers are masked for your protection. Ultrimal Investment will never ask you to provide information through email or text.

    If you are asked to provide any personal or account information through email or text message and the requester appears to be from Ultrimal Investment, please report it to info@ultrimal.com immediately or call +1 929 459 2119.
  • How do I register for Ultrimal Investment Alerts?
  • Register via online banking or business online banking
    1. Sign in to online banking or business online banking
    2. Select the "Alerts" link located within the Accounts tab
    3. Once you are on the Alerts page, follow the instructions to set the alerts you wish to receive
  • Why did I not receive my activation code when registering for text alerts?
  • Depending on how your account was set up, some mobile phone service providers block these type of messages. If this happens to you please call your mobile phone service provider and request that they stop blocking messages from the Ultrimal Investment short code 89836 (TXTFM).

Low Balance Alert with Transfer Option

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* Ultrimal Investment does not charge for alerts. However, your internet or mobile service provider may charge for sending and receiving alerts. Check with your service provider for details on specific fees and charges that may apply.

Please note: Alerts delivery may be subject to delays, including service outages and connection issues.