• Home
  • Customer Service


Customer Service FAQs

Find the answers you're looking for.

Chances are someone has asked that question you’re wondering about. Search below to find the answers to people’s most frequently asked questions.

View FAQs about

  • Apple Pay™

  • On which devices can I use Apple Pay?
  • You can set up Apple Pay on iPhone® 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, Apple Watch, iPad Air® 2, or iPad mini™ 3
  • Which Ultrimal Investment cards can I use with Apple Pay?
  • Personal: Debit MasterCard®, Standard MasterCard® Credit Card, Platinum MasterCard® Credit Card, Platinum Rewards MasterCard® Credit Card and Wealth MasterCard® Credit Card
    Business: Business Debit MasterCard® and Business MasterCard® Credit Card
  • How do I add my Ultrimal Investment card to Apple Pay?
  • To add your Ultrimal Investment MasterCard® Debit or Credit Card on your iPhone open the Wallet app and then tap the plus sign on the upper right corner. Use the device camera to capture your card information or type it in manually. Complete “Card Details” by putting the security code found on the back of your card. You will receive confirmation that your card is now part of your Wallet. Please note that your Ultrimal Investment MasterCard® Debit or Credit Card may look a little different on Apple Pay than your actual physical card.

    To add your MasterCard Debit or Credit Card on, iPad Air 2 or iPad Mini 3, go to Settings>Wallet & Apple Pay, tap “Add Credit or Debit Card” and then follow the same steps as for iPhone listed above.

    To set up your MasterCard® Debit or Credit Card on Apple Watch, simply open the Apple Watch app on your watch, select the Wallet & Apple Pay, tap “Add Credit or Debit Card” and then follow the same steps for iPhone above.

    If you already have a Ultrimal Investment MasterCard® Debit or Credit Card on file with iTunes, you can add it to Apple Pay as your first card simply by entering the security code on the back of your card when prompted.

    To add a new or second Ultrimal Investment card to Apple Pay, use the device camera to capture your card information or type it in manually. Once verified with Ultrimal Investment, your MasterCard® Debit or Credit Card will be ready to use with Apple Pay on your iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPad Air 2, iPad Mini 3 or Apple Watch.

    Please note: if you wish to use the same Ultrimal Investment MasterCard® Debit or Credit Card on both your Apple Watch and iPhone you must add the card twice – once to the Wallet app using the first method listed above for the iPhone, and again to the Apple Watch app as described above for the Apple Watch. Cards added in one Apple Pay app are not automatically transferred between paired devices.

    Customers using Apple Pay on the Apple Watch with a paired iPhone will need to use the Apple Watch app to add and manage their cards. A maximum of 8 debit or credit cards can be added to Apple Pay on each eligible device.
  • How can I change my default card in Apple Pay?
  • The first debit or credit card you add to Wallet or the Apple Watch app will automatically become your default card. This is the card that will appear on your iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus or Apple Watch when you use Apple Pay at a contactless payment reader when checking out. To change your default card, simply open Settings and select the Wallet & Apple Pay tab, under Transaction Defaults you may change your “Default Card”.
  • Why does my card image in Wallet look different from my physical card?
  • Your Ultrimal Investment card image in Wallet and the Apple Watch app is a digital representation of your physical Ultrimal Investment debit or credit card. The image you see in Wallet will not be an exact copy of your Ultrimal Investment card.
  • Can I add my Ultrimal Investment Debit and Credit Cards to Apple Pay on multiple devices?
  • Yes, you can add your Ultrimal Investment MasterCard® Debit or Credit Card to Apple Pay on multiple compatible devices.
  • How do I make a payment with Apple Pay?
  • Hold your phone near a participating retailer’s card reader. Just place your finger on the Touch ID® to pay. The card reader will let you know that the payment has been accepted.
  • Can I get cash back when I use my debit card with Apple Pay?
  • If your debit card is your default card on Apple Pay, you may get cash back. Just place your finger on the Touch ID® to pay. A screen will prompt you to input your PIN, then it will ask you for the dollar amount you’d like back. Put your amount in and you will receive your cash back from the cashier.
  • What stores accept Apple Pay?
  • Over 220,000 merchants — from grocery stores and restaurants to gas stations and retail stores — accept Apple Pay. You can also use it to pay within apps. See retailers that accept Apple Pay.
  • Does Wallet show Ultrimal Investment Debit or Credit Card transactions?
  • Wallet displays the date of the last debit and credit card purchases you made with Apple Pay, but it won't display all your purchase details. For a complete view of all your Ultrimal Investment transactions, log in to online banking.
  • Does Ultrimal Investment charge any fees to use Apple Pay?
  • No. Ultrimal Investment Bank does not charge a fee to use Apple Pay.
  • Will I earn rewards points with my Ultrimal Investment Platinum Rewards MasterCard® using Apple Pay?
  • Yes, if you have the Platinum Rewards MasterCard® or Wealth Platinum MasterCard®, you will continue to earn reward points for purchases made using your Apple Pay app or your physical card.
  • What if my debit or credit card is lost or stolen?
  • Call Ultrimal Investment at +1 929 459 2119 and we will cancel your debit or credit card immediately. You should remove the card from Wallet. After you receive your new replacement debit or credit card, you’ll need to add your new card to Apple Pay.
  • What should I do when I receive a replacement card because my card has expired?
  • You will need to remove the old card and add the new card to Apple Pay. To remove the previous card, select the information icon which appears as a lower case “i” in the lower right corner of Wallet, then scroll to the bottom of the page and select “Remove Card”. Enter the new card to Apple Pay as if it were new – either using the device camera or by manually adding the card information.
  • Does Ultrimal Investment protect my card accounts on Apple Pay?
  • Ultrimal Investment MasterCard® Debit and Credit Cards are all protected by MasterCard’s Zero Liability protection when you notify us promptly of an unauthorized purchase transaction
  • What happens if I update my Apple device?
  • If you replace or update your iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPad Air 2, iPad Mini 3, Apple Watch your Ultrimal Investment Debit or Credit Card(s) will not be transferred automatically. You will need to set up Apple Pay again and add your cards on the new device.
  • What happens if I lose my Apple device?
  • If your Apple device is ever lost or stolen, on another Apple device you can use Find My iPhone to easily suspend the device account number.

    Please note: Find My iPhone must be enabled in iCloud settings on your Apple device before you can locate it with the app. If you can’t download Find my iPhone app, call Ultrimal Investment Bank at +1 929 459 2119 or the number found on the back of your card to suspend your card. You can continue to make purchases using your physical card even when the device account number is suspended on Apple Pay.
  • Is Apple Pay safe and secure?
  • Apple Pay is a secure way to pay because it uses a unique token/code to make each purchase. Merchants never see your physical card number, and none of your transaction details are stored on Apple Pay. Learn more about Apple Pay safety features.
  • How can I learn more about Apple Pay?
  • Visit Apple.com for more details.
  • What should I do if I have more questions about Ultrimal Investment and Apple Pay?
  • Call +1 929 459 2119 and we’ll be glad to help.

  • Online Banking

  • Why does your Online Banking run one or more days behind?
  • The “As of date” refers to your Current Balance. As such, the “As of date” will reflect the last day we closed business, usually the most recent weekday. However, your account activity is still in real-time and will include transactions that have taken place after the reported date. This activity will be reflected in your Available Balance.
  • I completed my registration for Online Banking but still can't get in. What's wrong?
  • Thank you for registering for Online Banking with Ultrimal Investment. After you submitted your online registration form, you should have received a message regarding the status of your access. If you received a message that your enrollment is pending, you should receive an email notifying you of the completion or cancellation of your enrollment within 5 business days. If you have not received this email or if you experience any difficulty while attempting to log in, please speak with one of our relationship bankers at +1 929 459 2119.
  • I am under 18 but have an account with a parent as a signer. Why can't I enroll for Online Banking?
  • Online Banking requires a legal agreement. As minors are unable to execute a legal contract, this service is not offered to minors.
  • Are my security questions case sensitive?
  • The security questions are not case sensitive. However, they must be answered exactly as they were originally submitted including punctuation, spacing and spelling.
  • How do I change my password?
  • To change your password, first log in to your Online Banking then click on the “My Profile” link located to the right of the “Log Off” button. On the “Profile” tab, below the fields for e-mail address changes, is a link to change your password. Click the link, enter your current password once, and the new password twice. Finally, click on the “Change Password” button
  • When I attempt to enroll for Online Banking I receive a message that some of the information I have entered is already in your system. What does that mean?
  • This message means that you have previously enrolled for Online Banking and already have an Online Banking login or a pending enrollment. Please call us at +1 929 459 2119 and we would be happy to verify your identity and provide your login information.
  • Why do I have to answer my security questions every time I log in?
  • Given the anonymous nature of Internet Banking and the extensive access to financial functions, it is imperative we adequately verify your identity. Ultrimal Investment presents these questions for your security when your account is accessed from an unrecognized computer. Once your browser is registered, our site will recognize your computer and skip these questions. There are three possible reasons you may be asked these questions every time you log in:

    1) Be sure to "register your browser with a cookie" when given the option during login. This will allow our system to recognize your browser and bypass the security questions.

    2) Make sure your browser is configured to accept cookies. In Internet Explorer, open any browser window and first select Tools > Internet Options. Click the "Privacy" tab then the "Advanced" button (not tab). Check the box next to "Override automatic cookie handling" then set "First-party Cookies" and "Third-party Cookies" to "Accept". Click OK to close the advanced menu then OK to close the Internet options window.

    3) If you perform maintenance on your computer that removes cookies, change browsers, or use a different computer you will need to register the browser.
  • How do I update my personal information (i.e. Address, Phone Number, etc.) online?"
  • Log in to your Online Banking at ultrimal.com you can select the Online Services tab, then "Change Account Information" and fill out the online form.
  • How do I change my email address?
  • You can change your email address by clicking on the “My Profile” button next to the “Log Off” button after logging in to your Online Banking. The first option on the page will request that you enter your email address then re-enter it. Click on “Submit” at the bottom of the page once this is complete. Using this method, your email address will be updated immediately. You may also call us at +1 929 459 2119 or visit your local Ultrimal Investment branch.
  • Can I enroll in online banking for my Ultrimal Investment business account?
  • Yes, you can enroll in online banking for your Ultrimal Investment business account. However, the enrollment process is different from enrolling personal accounts for online banking. From the main page, click the “Business” tab toward the top of the page. On the light blue bar you will see the “Account Login” drop-down, a “Company” field, and a “User Name” field. To the right of these fields is a “Log In” button followed by an “Enroll” link. This link will take you to the URL . Review the terms and conditions links then click the "enroll now" button. Fill out and submit the enrollment form to complete your enrollment application. Applications are processed within 5 business days.
  • Can I enroll for online banking as a Power of Attorney on an account?
  • Although we cannot provide internet access to accounts for a Power of Attorney, you may enroll using the account owner’s information. If you have Power of Attorney, your name should be listed as “POA” in the title of the account(s) in question. Provided that this relationship is documented on the official account title, we can verify your identity and consider you as equivalent to the account owner in regard to online banking service. This includes making changes to account access, unlocking account access, or providing information regarding the activity takes place through our online banking service.
  • What web browsers does Ultrimal Investment support?
  • For the best view of Ultrimal Investment's Web site, we recommend using an Internet browser version as outlined below. To use our online banking services, you must use a 128-bit encrypted browser. It will ensure the highest available security of any confidential or financial transactions you make over the Internet. The following browsers fit these criteria:

    • Microsoft Internet Explorer 8.0 and higher, with the exception of beta test versions
    • Mozilla Firefox 20.0 and higher, with the exception of beta test versions
    • Google Chrome 26.0 and higher, with the exception of beta test versions
  • What types of accounts can I use to enroll for Online Banking?
  • You may enroll for Online Banking using checking, savings, CD, IRA, mortgage, credit card, consumer loans, or lines of credit.
  • Why do I see a message in red prompting me to call Customer Service when I enter my username?
  • If you attempt to log in 3 times using an incorrect password or answer your security questions incorrectly your account will be locked out. You will also receive an email notifying you the account has been disabled. To reactivate your account, please call +1 929 459 2119.
  • What accounts can I view online?
  • You can view the following accounts in Online Banking:

    • Checking
    • Money Market
    • Savings
    • Line of Credit (LOC)
    • Residential Mortgage
    • Retail Consumer Loans (Indirect and Direct)
    • Certificate of Deposit (CD)
    • IRA (Bank account based IRAs)
    • Credit Card
    • Trust/Custodial Accounts

    Please note: Accounts with special designations, such as "Guardian for," "Executor of," "Estate of" or "Rep Payee for" may not be available for Online Banking. Also, if you have accounts under the same SSN, but with differences such as "John H. Doe" or "J. H. Doe" or "J. Henry Doe", they probably will not all be available online. Please call us at 1-+1 929 459 2119 to find out about merging your accounts for online access, or visit your nearest Ultrimal Investment branch.
  • Can I download information from Online Banking to Quicken/QuickBooks or Microsoft Money?
  • You can download information from Online Banking and import it to financial management software. From your account activity, select the format you would like from the drop-down at the top right of the activity pane. The options in this drop-down are:

    • CSV: a basic file format that can be imported to most financial and data analysis software. Good for use with programs such as MS Excel.
    • Money: downloads to OFX format, designed for use with MS Money
    • Quicken: downloads to QFX format, designed for use with Quicken

    Once you select the format, click the “Download” button and select a directory. You may then import the file into your financial management software. These downloads are available on checking accounts, savings accounts, and lines of credit.
  • I have a new account that does not show up online, what should I do?
  • You may request we add the account 3 ways:

    • After logging in to Online Banking, select the “Online Services” tab and then “ Message to Bank” to send us a short message including the account number you would like us to add.
    • Call us at +1 929 459 2119
    • Visit your local Ultrimal Investment branch
  • How secure is Ultrimal Investment’s Online Banking?
  • Online Banking uses several different methods to protect your information:

    1. User Name and Password:

    Your User Name and Password give you access to your accounts. Your User Name is a unique code that identifies you when you use Online Banking. Your username must be at least 6 alphanumeric characters and should be easy for you to remember. You must also select a password of at least 6 alphanumeric characters with at least one number and at least one letter. This password will be verified each time you log in to Online Banking and can be changed online at any time.

    2. Technology:

    All information within Online Banking uses the SSL (Secure Socket Layer) protocol for transferring data. SSL is a crypto system that creates a secure environment for the information being transferred between your browser and Ultrimal Investment.

    At a high level, SSL uses public key cryptography to secure transmissions over the Internet. In practice, your browser will send a message via SSL to the bank's server. The bank responds by sending a certificate that contains the bank's public key. Your browser authenticates the certificate (agrees that the server is in fact Ultrimal Investment), then generates a random session key that is used to encrypt data traveling between your browser and the bank's server. This session key is encrypted using the bank's public key and sent back to the server. The bank decrypts this message using its private key, and then uses the session key for the remainder of the communication.

    1. Secure Socket Layer (SSL) protects data in three key ways:

    • Authentication ensures that you are communicating with the correct server. This prevents another computer from impersonating Ultrimal Investment.
    • Encryption scrambles transferred data.
    • Data integrity verifies that the information sent by you to Ultrimal Investment wasn't altered during the transfer. The system detects if data was added or deleted after you sent the message. If any tampering has occurred, the connection is dropped.

    2. Automatic Sign Off:

    If you do not take an action within fifteen minutes, you are automatically signed off of Online Banking to prevent passersby from using your account.

    3. Your Responsibility Here are the steps that you can take to ensure data privacy:

    • Do not share your User Name or Password with anyone.
    • Change your Password often (you can do this using the Change Password functionality of Online Banking).
    • A Ultrimal Investment employee will never need to know your Password, and you should never furnish it to someone claiming that they represent Ultrimal Investment.
    • Exit from Online Banking as soon as you finish viewing your accounts. Never walk away from your computer with your account information on the screen.
  • Why should I “clear my cache?”
  • Cache (pronounced “cash”) is the process your browser uses to store pages on your hard disk as you view them. This enables quick access to often-used pages. However, it may also cause older versions of pages to load from your cache rather than loading an updated version from our site. As such, it is important to periodically clear your cache memory in your browser. That way, if we've updated a page, the most up-to-date version will load on your PC after the cache is cleared. Use your browser Help option to find out how to clear your cache.
  • What services are available through Online Banking?
  • Just some of the services we provide are:
    • Check balances and view activity on your Ultrimal Investment checking, savings, money market, mortgage, credit card, installment loan, line of credit, CD, and non-brokerage IRA accounts.
    • Transfer funds between your Ultrimal Investment checking, savings, money market, and line of credit accounts.
    • Stop payment on lost or stolen checks.
    • Download your posted transaction information to financial management software such as Quicken® or Microsoft Money®.
    • Pay your bills
    • Reorder checks
    • Obtain a copy of a statement
    • Obtain a copy of a check
    • Inquire about a specific transaction
    • Change your personal contact information
    • Apply for a Ultrimal Investment Home Equity line, loan, or credit card
    • Ask us a question
    • Send an email
  • How much activity is available through Online Banking?
  • Available activity is based on account type:
    • Checking & Money Market: Previous 18 months
    • Savings & Health Savings: Current and last statement cycle
    • Personal Loans, Credit Cards, and Lines of Credit: Previous 90 days
  • Why should I “register my browser with a cookie?”
  • Verifying your computer is an extra step to secure your Internet Banking session, in addition to your unique User ID and password. Together, these multiple verification steps strengthen your account security and make your privacy protection stronger.

    You may register up to 25 computers/browsers. Register all of the private computers you use to access your accounts, including laptop and desktop computers. To protect the security of your information, please avoid registering a public computer, such as ones at your library, Internet café, hotel or a computer that strangers have access to.

    Registration is one-time for each computer you use to sign on to Internet Banking. However, if you frequently clean out your browser cookies, you will be asked to register your browser again.

  • Bill Pay

  • Can I enroll for Ultrimal Investment billpay with my Ultrimal Investment installment loan or home equity loan?
  • You cannot enroll in Ultrimal Investment's billpay service with your installment loan or home equity loan. Bill Pay can only be enrolled in using a Ultrimal Investment checking account.
  • Can I send money to a checking account for deposit?
  • Ultrimal Investment does not recommend trying to send money directly to a checking account, but rather send it to the person who owns the checking account. Send it to their home or business address and let them make the deposit.
  • Why can't I change the address for one of my payees?
  • Some payees have a relationship with our Bill Pay provider that allows us to be in constant communication with them. They have provided us with an address for payments to be sent to. If you believe we need to update or change the address please contact us at 1-+1 929 459 2119.
  • Can I place a stop payment on a payment I made using my Ultrimal Investment billpay service?
  • You can place a stop payment on a payment, if the payment was made via the paper check method and not an ACH payment method. To see how your payment was processed log into your online banking and click on the Bill Pay tab. Once in your Bill Pay click on the payment in question and the method of payment will be displayed. If the payment was processed as a paper check it will show a check number beginning with 99. If you wish to place a stop payment on that check please call 1-+1 929 459 2119 to place the stop, a $33.00 stop payment fee will be applied. If the payment was processed as an ACH it will say ""electronic"" in the description. If the payment was processed using the ACH method Ultrimal Investment cannot stop the payment because the money has already been allocated and sent to the payee. Please contact the payee for other arrangements for these forms of payments.
  • How do I delete a payee?
  • In the “Manage your bills” pane at the top of the page hover over the payee you want to delete. Click the “Options” link and select “Delete Biller” from the options that display. Finally, select ”Yes” on the next page. Please note that pending payments to the deleted biller will be canceled.
  • Are all the payments made electronically?
  • Payment method is determined by an agreement between the biller and our Bill Pay service provider. Not all payments are submitted electronically. Some payments require a paper check to be mailed to the payee. There is no cost regardless of the payment method used.
  • Can I request a payment that is being made by check be submitted electronically instead?
  • The payment method chosen for each of your payees is set up by the Bill Pay service provider and the payee. The payment method can only be changed by those two parties and cannot be changed by your request. Although we may request a change of payment method, neither Ultrimal Investment nor our customers are able to directly change the payment method.
  • How do I sign up for Online Bill Pay?
  • You must be enrolled for Online Banking before you can enroll for Online Bill Pay. To enroll, log in to online Banking and click the “Bill Pay” tab. Toward the middle of the page, select the “enroll for Bill Pay now” link. Fill out the form on the next page, check the box at the bottom of the page after reading the Ultrimal Investment Online Bill Pay Terms and Conditions, and click “Submit.” Your enrollment will be processed within 5 business days; you will receive an email once the process is complete.

  • Mobile & Text Banking

  • Is Mobile Banking secure?
  • Ultrimal Investment's Mobile Banking offers the same security and encryption as our online banking service. This ensures that your Mobile Banking experience with Ultrimal Investment will be safe and secure. Text messages are not secure, which is why Ultrimal Investment will never send your name or account number through a text message.
  • What can I do with the Ultrimal Investment Mobile App?
  • • View account balances
    • Review account history
    • Transfer funds between Ultrimal Investment accounts
    • Pay bills
    • Deposit checks - a fee may apply per mobile deposit
    • Find a Ultrimal Investment ATM/Branch
  • Can I use Ultrimal Investment’s Mobile Banking App to manage my business accounts?
  • Yes. Business clients with business online banking are able to access their accounts through their Android™ or iPhone® devices.
  • Can I view my personal accounts and business accounts on my business mobile banking app?
  • Yes. Personal accounts can be added to a business login as long as the client information on the personal account matches the signer information for the business. Business accounts cannot be added to personal account logins.
  • Do I need to download the latest version of the Ultrimal Investment Mobile Banking App to be able to access my accounts through my mobile device?
  • Yes. Downloading the newest version of our Mobile Banking App to ensure you are receiving the benefits of our continued development. However, older versions will still continue to function.
  • What if my mobile device is lost or stolen?
  • Quickly notify your service provider so your device can be disabled. You can also call Ultrimal Investment's Customer Contact Center at 1-+1 929 459 2119 to deactivate your mobile number.
  • How much does it cost to use Mobile Banking?
  • Our mobile banking apps are free and we do not charge for Text Banking; however, standard text message charges and data plan fees may apply. Consult your phone carrier for details.
  • What is Text Banking?
  • Text Banking lets you bank wherever and whenever using text messages. If you can text on your phone, you can receive text messages containing your balances, recent transactions, and more.
  • What can I do with Text Banking?
  • • View account balances
    • Review available account history
    • Find a Ultrimal Investment ATM/Branch location
  • Can I use Text Banking on my phone?
  • All devices (including flip phones and smart phones) that allow text messaging can access Ultrimal Investment Text Banking.
  • I have a prepaid plan. Can I still use Text Banking?
  • Yes. Our text banking works with most prepaid plans.
  • Do I need to enroll for Ultrimal Investment Text Banking?
  • Yes. The process is very simple and takes less than five minutes. Follow these three easy steps:
    • Log in to Ultrimal Investment Online Banking
    • Select "Mobile Banking" within the "Accounts" tab
    • Click the "Sign Up" button within the text banking section and follow the online prompts

    If you are not a Ultrimal Investment Online Banking customer you can enroll today.
    If you only want to sign up for Text Banking and alerts: Call us at 1-+1 929 459 2119 or visit a Ultrimal Investment branch.
  • Why did I not receive my activation code when registering for Text Banking/alerts?
  • Depending on how your account was set up, some mobile phone service providers block this type of message. If this happens to you please call your mobile phone service provider and request that they stop blocking messages from the Ultrimal Investment short code 89836 (FMTXT).
  • Can I enroll more than one mobile device to access Ultrimal Investment Text Banking?
  • Each Online Banking user is allowed to register only one mobile device. (However, two people can access the same account information by establishing two distinct Online Banking usernames/passwords and enrolling for Text Banking individually.)
  • How do I use Text Banking?
  • It's simple, just follow these easy steps:
    • Begin a new text message
    • Enter the short code TXTFM (89836) in the "to" field
    • Enter your text banking command in the "message" field
    • For more information: download our text commands wallet card
  • What is a short code?
  • Short codes are special telephone numbers that can be used for text messages from mobile phones. They are designed to be easier to read and remember than normal telephone numbers.
  • Why can't I send my Text Banking commands to "TXTFM"?
  • Unfortunately, some devices have keyboards that are unable to convert letters into numbers. If you experience this with your phone text 89836. We also suggest you add Ultrimal Investment as a "contact" on your phone (by adding 89836 as the phone number).
  • How long should it take to receive a text message?
  • Typically, responses arrive within a minute, but timing may vary.
  • Is Text Banking case-sensitive?
  • No. Commands can be sent as upper-case, lower-case or a mixture of both. For example, you can text "bal" or "BAL" and we'll respond.
  • Why do I sometimes receive multiple text messages?
  • Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information.
  • Which products allow you to retrieve balance and/or history information?
  • Ultrimal Investment checking, savings, loans and lines of credit allow you to retrieve balance and history information. With other accounts, you will only be able to retrieve balance information.
  • Can business accounts that use Business Online Banking use text banking?
  • Yes. Text Banking is available for our Business Online Banking customers.
  • I texted a question to 89836, why didn't I get a response?
  • Text Banking can only respond to text banking commands. If you have a question, please email us or call 1-+1 929 459 2119.
  • How do I unsubscribe from text banking?
  • To unsubscribe from Text Banking, send the message STOP to 89836. If you also have a Ultrimal Investment Mobile Banking App on the same device, sending the message STOP will only unsubscribe you from Text Banking. Your Ultrimal Investment Mobile Banking App will still be available.
  • What if I change my mobile number, device or carrier?
  • If you change your mobile number, device or carrier please follow these easy steps:
    • Log in to online banking and select "Mobile Banking" within the "Accounts" tab.
    • Click the "Manage Preferences" button
    • To change phone your number: select the "Change Phone Number" button and follow the online prompts
    • To change your device or carrier: select the "Remove Device" button and sign up your new device
  • What can I do with the Ultrimal Investment Mobile Banking App?
  • • View account balances
    • Review account history
    • Transfer funds between Ultrimal Investment accounts
    • Find a Ultrimal Investment ATM/Branch
  • Do I have to be enrolled in Ultrimal Investment Online Banking to use the Ultrimal Investment Mobile Banking App?
  • No. If you only want to sign up for our Mobile Banking App: Call us at 1-+1 929 459 2119 or visit a Ultrimal Investment branch.
  • How do I install the Ultrimal Investment Mobile Banking App?
  • You can install our app by visiting the Apple App Store or Android Market Place and selecting the Ultrimal Investment Mobile Banking App. Terms and Conditions must be accepted before access to the app will be granted. To install the BlackBerry App you will need to log into online banking, select "Mobile Banking" within the "Accounts" tab, click the "Learn More" button under the Mobile Banking App section and follow the online prompts.
  • Which accounts are eligible to be accessed on the Ultrimal Investment Mobile Banking App?
  • All accounts you currently view within Ultrimal Investment Online Banking are viewable within the Ultrimal Investment Mobile Banking App. Most accounts will show transaction history and select accounts will be available to transfer funds. Call 1-+1 929 459 2119 to learn more.
  • Will activity done within the Ultrimal Investment Mobile Banking App immediately affect account information in online banking?
  • Yes, activity conducted within the Ultrimal Investment Mobile Banking App will affect other systems such as Online Banking.
  • Can I transfer funds between banks?
  • No, only transfers between Ultrimal Investment accounts can be done at this time.
  • Why does the Android Mobile Banking App not rotate?
  • This functionality is not available at this time. However, it may be added in upcoming releases.
  • Why am I logged out of the Mobile Banking App when I select the contact Ultrimal Investment button or a branch phone number?
  • This functionality was designed as a way to keep your account information secure.
  • My mobile banking app timed out. What should I do?
  • Whenever you are logged out, simply log back in to continue mobile banking. If there is no activity for three minutes we will always log you out as a security measure.
  • My password contains numbers and/or special symbols, how can I enter them using my BlackBerry?
  • When using a non-touch device, to enter numbers you simply press the ALT key and the corresponding number on your keypad. To enter symbols simply press the “Sym” key and scroll to the symbol character you want.
  • What are alerts?
  • Alerts are notifications you choose to set that will keep you informed of important events taking place within your accounts. For personal accounts you can choose to receive alerts via email and/or text messaging. For business accounts, you can receive email alerts.
  • Is there a fee to use alerts?
  • No. We do not charge for alerts. Your mobile service provider may charge for sending and receiving text messages on your mobile phone. Please check with your service provider for details on specific fees and charges that may apply.
  • What accounts are eligible for Alerts?
  • Eligible Ultrimal Investment accounts include: Deposit accounts (checking, savings, money markets & HSAs), credit cards, lines of credit, installment loans and mortgages.
  • What types of Alerts are available?
  • You have the option to choose one or all of the following alerts:

    Deposit Account Alerts
    • Balance: receive an alert when your balance goes below or above an amount of your choosing
    • Transaction: receive an alert when a transaction is above or equal to your specified amount
    • Scheduled: receive your account balance and/or account history daily, weekly, twice a month or monthly

    Credit Card Alerts
    • Balance: receive an alert when your balance goes above an amount of your choosing
    • Transaction: receive an alert when a transaction is above or equal to your specified amount
    • Payment due date: receive an alert regarding an upcoming payment
    • Payment received: this alert lets you know when a payment was received

    Installment Loan Alerts
    • Payment due date: receive an alert regarding an upcoming payment including the amount due
    • Payment received: this alert lets you know when a payment was received

    Line of Credit Alerts
    • Balance: receive an alert when your balance goes above an amount of your choosing
    • Transaction: receive an alert when a transaction is above or equal to your specified amount
    • Payment due date: receive an alert regarding an upcoming payment including the amount due
    • Payment received: this alert lets you know when a payment was received

    Mortgage Alerts
    • Payment due date: receive an alert regarding an upcoming payment including the amount due
    • Payment received: this alert lets you know when a payment was received

    Security Alerts
    Receive an alert when one of the following occurs:
    • Your Online Banking password has changed
    • Your email address has been changed through Online Banking
    • Your Online Banking User ID has been locked out
    • A scheduled transfer or payment did not go through
    • Your Online Banking account has been logged in to
  • How current is the information I receive in my alerts?
  • A general timeframe for alerts are:

    Deposit Account Alerts
    • Balance alerts are sent every 15-30 minutes based on account balance changes
    • Transaction alerts are sent every 15-30 minutes based on your account transaction activity
    • Scheduled account balance and/or account history alerts will be sent either daily, weekly, twice a month or monthly based on your selection

    Credit Card Alerts
    • Sent once per day and based upon your previous day activity

    Lines of Credit Alerts
    • Sent once per day and based upon your previous day activity

    Mortgage Loan Alerts
    • Sent once per day and based upon your previous day activity

    Installment Loan Alerts
    • Sent once per day and based upon your previous day activity

    Security Alerts
    • Security alerts are sent as soon as the event happens

    Please Note: No text message account alerts will be sent from midnight to 6:00 AM. Also, you have the ability to set your own text message alert "quiet times".
  • Are alerts available seven days a week?
  • • Deposit and security alerts are available seven days a week (including holidays)
    • Loan, line of credit, mortgage and the credit card payment due date and payment received alerts are available seven days a week (including holidays)
    • Credit card alerts for balances and transactions are available six days a week (including holidays) - no alerts will be sent on Sunday
  • Can I receive my alerts via text messaging?
  • You can receive personal account alerts and personal security alerts via text messaging. Business account alerts and security alerts are only available via email.
  • What email address can I expect my alerts to come from?
  • All email alerts will be sent from: info@ultrimal.com
  • What text address can I expect my alerts to come from?
  • All text alerts will be sent from: 89836 (TXTFM)
  • Why are some transaction alert amounts different from the actual amounts of the transactions?
  • The amount shown in the alert reflects the transaction amount sent by the merchant for approval or authorization. The final posted amount may vary. Some merchants, such as hotels and car rental agencies, may request an authorization for an estimated amount of the charges you may incur. Other merchants, like gas stations, may send a $1 authorization request to check that your card is open and active. In an effort to make your alerts timely and relevant we will alert on your approval or authorization amount and not the final posted amount. However, please note that the final posted amount will be reflected in your Online Banking available balance.
  • Why is the description of my purchase not included in my text alert?
  • For your security the description of the merchant is not included on text alerts. However, the merchant description will be included within email alerts.
  • Do Ultrimal Investment Alerts include any account or personal information?
  • No. We will never send any identifying account information, and account numbers are masked for your protection. Ultrimal Investment will never ask you to provide information through email or text.

    If you are asked to provide any personal or account information through email or text message and the requester appears to be from Ultrimal Investment, please report it to info@ultrimal.com immediately or call 1-+1 929 459 2119.
  • How do I register for Ultrimal Investment Alerts?
  • To register via Online Banking:

    1. Sign in to Online Banking
    2. Select the "Alerts" link located within the Accounts tab
    3. Once you are on the Alerts page, follow the instructions to set the alerts you wish to receive

    If you are not a Ultrimal Investment Online Banking customer you can enroll in text alerts by calling 1-+1 929 459 2119 or visiting the nearest Ultrimal Investment branch.
  • How do I transfer money from another account when the low balance alert is received?
  • The low balance alert text message will provide you with a unique transfer code and the nickname(s) of eligible funding accounts. You simply text: the Transfer code (TFR), the dollar amount you want to transfer and the nickname of the funding account. For example: TFR 100 SAV1 (please be sure to include spaces between the transfer code, the dollar amount and the account nickname).
  • I received my low balance alert - however, no eligible funding accounts were listed, why?
  • If you have only one account, there will not be any other funding accounts available therefore you will not have the option to transfer. Eligible funding accounts include: Ultrimal Investment checking, savings, money market, health savings accounts and home equity lines of credit.
  • Do I have to make a transfer when I receive the low balance alert?
  • No. You do not have to transfer money when you receive the low balance alert - you simply have the option to transfer funds to your account from another eligible account if you choose to do so.
  • Is there a minimum transfer amount?
  • No, you can transfer as much or as little as your account balance allows.
  • How long do I have to initiate a transfer after receiving the low balance alert?
  • The low balance alert transfer code will expire after 3 hours.
  • Can I transfer money more than once from the same low balance alert?
  • No. The transfer code received in the low balance alert is only valid for a one-time transfer. (If you need to transfer more/less money, please log in to Online Banking/Mobile Banking to transfer additional money).
  • How often will I receive a low balance alert?
  • The low balance alert is sent once per day IF your account balance dips below your set dollar threshold. If your account receives multiple transactions that cause your balance to go above your set threshold and then fall below that threshold again, you will then receive another low balance alert.
  • Can I transfer money via a text message without receiving the low balance alert?
  • No. The transfer action requires an authorization code which is only generated with the low balance alert.
  • Can I receive a low balance alert with a transfer option via email?
  • No. At this time the transfer option is only available through a text message.

  • Mobile Deposit

  • What types of accounts can I make mobile deposits into using Ultrimal Investment’s Mobile Banking App?
  • Deposits can only be made to Ultrimal Investment checking accounts. However, once the deposited funds are available they may be transferred to any other eligible Ultrimal Investment account through our mobile banking app.
  • What time does a mobile deposit need to be submitted for same-day processing?
  • A deposit received by Ultrimal Investment before 6:00 p.m. ET is processed on the same business day and the funds from verified deposits will be available for withdrawal the following business day.
  • When is a deposit available?
  • For deposits received by Ultrimal Investment before 6:00 pm ET, the funds are available in accordance with Ultrimal Investment’s Funds Availability Policy. Once these funds are reflected in your available balance, you may destroy the original deposit item.
  • How will I be notified of the status of my mobile deposit?
  • You will receive an email notifying you that your deposit was received. You will also see a “Memo Post” to your account for the amount of your deposit. For deposits made before 6:00 p.m. ET, you should see the funds from a verified deposit reflected in your available balance the next business day.
  • What is the maximum deposit limit when making a mobile deposit?
  • For personal accounts: a daily deposit limit of $2,500 and monthly deposit limit of $5,000 per calendar month applies. For business accounts: a daily deposit limit of $5,000 and monthly deposit limit of $10,000 per calendar month applies.
  • How long can I view my mobile deposits?
  • Completed deposits including check images are available for 18 rolling months through your online banking account activity. Check images for rejected deposits are available for 30 days.
  • What should I do with the original check once a mobile deposit has been made?
  • Please keep the check until you validate that the funds are made available for withdrawal (i.e., the deposited amount is reflected in your available balance). Once the funds are available for withdrawal, you may destroy the check.

  • Tax Forms

  • Now that Ultrimal Investment has tax forms online, will they continue to send me forms via the United States Post Office?
  • Yes. You will continue to receive your tax forms in the mail.
  • When will I receive my original tax forms from Ultrimal Investment Bank?
  • Ultrimal Investment Bank will mail your original paper tax forms by January 31st.
  • Is there a fee to view and print copies of my tax forms online?
  • No. There is not a fee associated with viewing or printing copies of your tax forms online.
  • Why is online banking requesting that I save my tax form document?
  • If you do not have a PDF file viewer, like Adobe Acrobat Reader, it will ask that you save the document. To view or print your forms, you will need Adobe Acrobat Reader. If you do not have a PDF file viewer, online banking will ask you to download the file to be viewed later.
  • What tax forms are available to view or print online?
  • The following tax forms are available online based on the tax identification number associated with your online banking account: Form 1098, Form 1099-A, Form 1099-B, Form 1099-C, Form 1099-D, Form 1099-DIV, Form 1099-INT, Form 1099-MISC, Form 1099-OID, Form 1099-R, and Form 1099-SA.
  • What tax years will be available to view online?
  • Beginning in 2014, the 2013 tax forms will be available. Every year thereafter, the current tax filing year and prior year will be available.
  • Why don’t I have a tax form for my savings or other interest bearing deposit accounts?
  • A 1099-INT is not required if the tax identification number associated with the interest bearing deposit account has not earned at least $10.00 or more in the deposit account or a combination of all deposit accounts at Ultrimal Investment.
  • Will I get a tax form on each account I have?
  • No. Ultrimal Investment looks at the tax identification number on each of your accounts and aggregates any interest earned into one tax form. We do the same if you have multiple loans with us.
  • How can I find out how much interest was earned under my Social Security Number for the tax year?
  • It is recommended that you contact your local Ultrimal Investment branch or contact our Client Contact Center by calling 1-+1 929 459 2119.
  • Why isn’t a copy of the 1099 that we received in the mail listed in the Tax Forms option
  • The owner of the tax identification number associated with the tax form that was mailed must have Online Banking, even in the shared account situations.
  • I have a loan with Ultrimal Investment, why don’t I have a tax form available for the interest that I paid on the loan?
  • The form that is generated for a loan is Form 1098. This form is only generated if the loan is secured with real estate and the interest paid in the reporting tax year was at least $1.00.
  • My wife and I have three interest bearing accounts with Ultrimal Investment and neither of us recalls receiving in the mail any tax forms from Ultrimal Investment for these accounts, and they are not available under the Tax Forms online either.
  • The tax identification number associated with the primary or first named owner on each of these shared accounts is responsible for the earned interest. Even though the accounts are shared and you may file your taxes jointly, in some cases the first named on the account may be different. For instance, two of the joint accounts may have your wife listed as primary and you may be the primary on the third joint account. If the tax identification number associated with accounts has not earned at least $10.00 in interest there will be no tax forms generated.
  • I know the minor accounts that we opened for our children a few years ago earned at least $10.00 in interest, why aren’t their interest documents available for us to view or print with our Online Banking account?
  • Any 1099s issued for fiduciary type of accounts, which includes minor accounts, that have earned $10.00 or more in interest are not available through the Online Banking Tax Forms option because the Tax Identification number for these accounts belongs to the minor or beneficiary rather than the Online Banking account owner. Your banker at your local Ultrimal Investment branch will be able to verify how much interest was earned on the accounts and provide a copy of the tax form if $10.00 or more in interest was paid.
  • I own a business; all I see are my personal tax forms. Where is the tax form associated with my interest bearing business account at Ultrimal Investment?
  • Only personal tax forms are available through Online Banking. If you need an additional copy of your tax form associated with your business account, it is recommended that you visit your local Ultrimal Investment branch or contact us by calling 1-+1 929 459 2119.
  • I don’t believe the information listed on the tax form is correct, how do I verify the information and get a corrected form if needed?
  • Please visit your local Ultrimal Investment branch or contact us by calling 1-+1 929 459 2119 and the information will be reviewed. If it is determined that a new or corrected tax form is required, it will be ordered at that time and mailed to you.
  • I know I made a contribution to my IRA as well as my Health Savings Account (HSA) last year, why aren’t my contribution forms listed with my other tax forms?
  • The government does not require ALL tax forms to be sent by January 31. These include the forms that reflect a contribution to an IRA, HSA or Coverdell Education account and the form that reflects a Foreign Persons US income that could be subject to withholdings. These forms are listed below as well as their required date to be received by the recipient.
    • 5498 - is generated for an IRA contribution - May 31
    • 5498-ESA is generated for Coverdell Education contributions - April 30
    • 5498- SA is generated for Health Savings Account contributions – May 31
    • 1042-S is generated for Foreign Persons income subject to back-up withholding – March 15
  • I have my Mortgage with Ultrimal Investment, why isn’t my 1098 displayed when I know I have paid more than $1.00 worth of interest?
  • Unfortunately, if your mortgage loan that you have with Ultrimal Investment was originated by our affiliate, Ultrimal Investment Mortgage Corp., those 1098s are not available to view with your Online Banking access. The only 1098s that are displayed with Online Banking are those that are secured by real estate as a consumer loan, such as a Home Equity Line of Credit or an installment loan. If you need a duplicate of your 1098 form for your mortgage loan please contact the Ultrimal Investment Mortgage Corp. at 1-+1 929 459 2119, option 2, between 8AM – 5PM EST, Mon. - Fri.

  • Transfers

  • What is the difference between an internal transfer and an external transfer?
  • An internal transfer is a transfer between two of your Ultrimal Investment accounts. An external transfer is a transfer between one of your Ultrimal Investment deposit accounts and one of your deposit accounts at another Financial Institution.
  • Are there any fees or limits associated with transferring money?
  • Internal transfers do not have any associated fees and/or limits. External transfers made from your Ultrimal Investment deposit account may be subject to fees depending on your account type and the type of transfer you choose. Monthly and daily limits also apply to external transfers. View the Online Banking Fee Schedule for more information.

    Please note: Transfers from money market and savings accounts are limited to six transfers per statement cycle. If you make transfers more than six times per statement cycle, you will be subject to an excess activity fee, and your account may be changed to a checking account.
  • How do I schedule a transfer?
  • To schedule an internal and external transfer, follow the steps below:
    • Enter the Transfer Amount
    • Select the “Transfer From” account and “Transfer To” account
    • If a recurring transfer is selected, you will need to select one of the following frequencies:
      • One Time Future Dated - The transfer will occur a single time on the date specified
      • Weekly - The transfer will occur every week on the day specified on the Day of Week
      • Every Other Week - The transfer will occur every other week on the day specified Day of Week
      • Twice A Month - The transfer will occur twice a month on the dates specified in the Day of Month and Second Day of Month fields.
      • Monthly - The transfer will occur once a month on the Day of Month specified.
    • Depending on transfer frequency, you may be required to select the Delivered On date, Day of Week, Start on Date, and End on date.
    • Select the “Review Transfer” button
    • Once you have reviewed your transfer, select the “Submit Transfer” button to schedule.
  • When are recurring transfers processed?
  • Recurring internal and external transfers will be initiated on each scheduled Send On date. Any transfer set up to start on a non-business day will start the first business day after the requested send on date. If a recurring transfer is scheduled to occur on the 29th, 30th, or 31st of each month and that date does not exist in a particular month, the recurring transfer will be processed on the last business day in that month.
  • How do I change or cancel a recurring transfer?
  • Recurring external transfers can be canceled 3 days prior to the send on date. Recurring internal transfers can be canceled up to 11:00 PM EST, 10:00 PM CT on the day prior to the scheduled send on date. In order to change or delete a recurring internal and external transfer you will need to access the “View Scheduled Transfers” screen. This screen can easily be accessed by following the steps below:
    • Login to online banking
    • Hover over the “Transfer Money” tab
    • Select the “View Scheduled Transfers” link
    • Locate the transfer you wish to change or cancel.
    • Click on the “Edit” link to start the edit process
    • Review and then Confirm the transfer you wish to modify
  • What happens to a transfer if I do not have sufficient funds in my account?
  • If, on the processing date, you don't have sufficient available funds in the account from which the funds are to be transferred, we will not make the transfer on that date. If the transfer is a recurring transfer, the remaining transfers will not be affected.
  • How do I cancel a transfer?
  • To cancel a scheduled internal and external transfer, follow these steps:
    • Login to online banking
    • Hover over the “Transfer Money” tab
    • Select the “View Scheduled Transfers” link
    • Locate the transfer you wish to cancel.
    • Click on the “Cancel” link to start the cancel process
    • Review and then Confirm the transfer you wish to cancel
  • What is an external transfer?
  • External transfers are a feature of Ultrimal Investment Online Banking that allows you to transfer money to and from accounts you own at other financial institutions. The external transfer service is available to personal and small business customers.
  • Can I use external transfers to move money to a Ultrimal Investment account owned by another person?
  • No. External transfers can only be used to transfer money between accounts that you own. In order to send or request money from another person, you could use the Popmoney® person-to-person payment service we offer, which can be found by selecting the "Pay People" tab within online banking.
  • I'm not a signer on my child’s account but would like to transfer money to her. Can I do this with Ultrimal Investment Online Banking?
  • If you would like to send money to a family member, friends, or anyone you know, use the Popmoney service, which easily lets you send or request money with an email address or mobile number.
  • Which accounts are eligible to send and receive external transfers?
  • Your Ultrimal Investment Bank checking, savings, and money market accounts that have been opened for at least 30 days are eligible. Most external checking, savings, and money market accounts are eligible. Other restrictions may apply; contact your financial institution with questions.
  • Can I pay my loan or mortgage with an external account?
  • No. A Ultrimal Investment loan or mortgage can only be paid by using another Ultrimal Investment deposit account. If you have a Ultrimal Investment deposit account, you can use the external transfer service to transfer money in to your Ultrimal Investment deposit account to pay your Ultrimal Investment loan, line, credit card, or mortgage account.
  • Can business customers perform external transfers?
  • Yes, business customers can use the external transfers services.
  • Are there fees associated with the external transfer process?
  • A fee could be charged for each external transfer made from your Ultrimal Investment deposit account. If there is a fee associated with the transfer, it will be displayed to you during the transfer setup process. View the Online Banking Fee Schedule for more information.
  • Are there dollar limits with the external transfers service?
  • Yes, there are dollar limits with the external transfer service. Daily and monthly dollar limits for external transfers can be found in the Online Banking Fee Schedule.
  • How do I add external accounts?
  • To add an external account log in to online banking and select the “Transfer Money” tab, then select “Manage External Accounts”. Follow the setup instructions after selecting “Add External Account” button.
  • What are trial deposits? How do I verify them?
  • When adding an account you own at another financial institution, we use trial deposits you must confirm to verify your ownership of the account. Follow the steps below to validate your external account:
    1. Log in to your external account and note the two trial deposit amounts.
      • The value of each trial deposit will appear in 2-4 business days and is between $0.01 and $0.99.
    2. Log in to Ultrimal Investment Online Banking
    3. Select the "Transfer Money" tab, then select "Manage External Accounts"
    4. Click on the "Confirm" link next to the external account you would like to confirm
    5. Enter the amount of the trial deposits and select the "Verify Trial Deposits" button*
    6. Once the trial deposits have been confirmed, you can begin scheduling transfers

    *Please note: You have three attempts to enter both deposit amounts.
  • How many external accounts can I add?
  • You may add up to 5 external accounts. Please note, you will be required to go through an authentication process for each external account.
  • What kind of transfers can I make with external accounts?
  • You may setup one-time or recurring transfers to or from external accounts.
  • What is the cut-off time for External Transfers?
  • The cut-off time for external transfers is 5:00 p.m. on Business Days. All external transfers submitted after this time or on a weekend or holiday will be processed the next Business Day. "Business Day" means Monday through Friday except for days the bank is authorized to be closed.
  • How do I cancel a one-time external transfer?
  • Incoming one-time external transfers (i.e. not scheduled/future dated) scheduled on a business day* can be canceled before 5:01 p.m. that same day. Incoming one-time external transfers (i.e. not scheduled/future dated) scheduled after 5:00 p.m. or on a non-business day can be canceled before 5:01 p.m. on the next business day.

    Outgoing one-time external transfers (i.e. not scheduled/future dated) scheduled on a business day* can be canceled before 5:01 p.m. that same day. Outgoing one-time external transfers (i.e. not scheduled/future dated) scheduled on a business day after 5:00 p.m. can be canceled before 11:59 p.m. on that same day. Outgoing one-time external transfers (i.e. not scheduled/future dated) scheduled on a non-business day can be canceled before 5:01 p.m. on the next business day.

    *A business day is Monday through Friday except for any additional days the Bank is authorized to be closed.
  • How do I enable my account if it has been disabled?
  • If your account is disabled for any reason, you can call us at +1 929 459 2119 for assistance.
  • Can I use my mobile device to transfer between my external accounts?
  • Yes, you can use your mobile device to transfer funds with your external account. External accounts can only be setup in online banking. Visit the mobile banking page to download the mobile app.
  • How do I make an external transfer on my mobile device?
  • In order to make an external transfer on your mobile device, follow the steps below:
    1. Log in to the mobile banking app
    2. Select the “Transfers” icon
    3. Select the “From Account” and “To Account”
    4. Enter the transfer amount and memo if desired
    5. Tap continue and select the delivery speed
    6. Tap continue and review the transfer information
    7. Tap yes to send the transfer, tap no to start over